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Refund & Cancellation Policy

Effective date: 26 September 2026

The pre-launch waitlist does not require payment. Commercial refund terms should be confirmed again when final pricing and paid event packages go live.

Pre-launch

Joining the waitlist is free. No refund is needed because no payment is collected for waitlist registration.

Paid services after launch

For paid activation, streaming events, replay, storage, or other services, the applicable price and cancellation terms will be displayed at checkout. Where a service has already been delivered or streaming resources have already been committed, refund eligibility may be limited as permitted by law.

Service problems

If a paid service materially fails because of a platform-side issue, contact support with the event details so the matter can be reviewed.